Well designed, open-source ticketing system
Frappe Helpdesk provides all the tools required to provide customer delight. Engage in meaningful conversations to resolve customer queries efficiently.
Well designed, open-source ticketing system
Frappe Helpdesk provides all the tools required to provide customer delight. Engage in meaningful conversations to resolve customer queries efficiently.
Why Frappe Helpdesk?
Helpdesk offers an easy setup, clean user interface, and automation tools to resolve customer issues efficiently. Check out some of the cool features that make us the better choice for your ticketing needs.
Why Frappe Helpdesk?
Helpdesk offers an easy setup, clean user interface, and automation tools to resolve customer issues efficiently. Check out some of the cool features that make us the better choice for your ticketing needs.
Never lose a request
Engage in seamless interactions with customers regardless of what channel they prefer.
Offer great customer experience that drives lasting relationships and better business results.
Never lose a request
Engage in seamless interactions with customers regardless of what channel they prefer.
Offer great customer experience that drives lasting relationships and better business results.
Never lose a request
Engage in seamless interactions with customers regardless of what channel they prefer.
Offer great customer experience that drives lasting relationships and better business results.
Automate and optimize for productivity
Let the system take care of ticket assignments based on load-balancing or round-robin methods.
Set up trigger emails to notify customers and agents based on a certain event on the ticket.
Automate and optimize for productivity
Let the system take care of ticket assignments based on load-balancing or round-robin methods.
Set up trigger emails to notify customers and agents based on a certain event on the ticket.
Automate and optimize for productivity
Let the system take care of ticket assignments based on load-balancing or round-robin methods.
Set up trigger emails to notify customers and agents based on a certain event on the ticket.
Boost your team’s excellence
A single point for secure internal and cross-company collaboration.
Eliminate communication silos, boost team productivity, and resolve issues together.
Boost your team’s excellence
A single point for secure internal and cross-company collaboration.
Eliminate communication silos, boost team productivity, and resolve issues together.
Boost your team’s excellence
A single point for secure internal and cross-company collaboration.
Eliminate communication silos, boost team productivity, and resolve issues together.
Empower customers to help themselves
Reduce your support volume by 20% using a knowledge base of frequently asked questions and documentation about your products.
Get customers their answers faster and have fewer conversations.
Empower customers to help themselves
Reduce your support volume by 20% using a knowledge base of frequently asked questions and documentation about your products.
Get customers their answers faster and have fewer conversations.
Empower customers to help themselves
Reduce your support volume by 20% using a knowledge base of frequently asked questions and documentation about your products.
Get customers their answers faster and have fewer conversations.
What is helpdesk used for?
Helpdesk software helps organize incoming customer queries into tickets and makes it easier for your team to manage those requests and interface with requesters to provide assistance. It works like using basic email services (i.e, Gmail, Outlook, etc) but has additional features to make supporting customers easier.
Shared inbox - Common view for all teammates
Knowledge base - Self service centre for customers
Triggers - Set up actions for specific events
Internal notes - Private comments for agents
Collision detection - For multiple agents on same ticket
Customer portal - Web view for managing tickets
What is helpdesk used for?
Helpdesk software helps organize incoming customer queries into tickets and makes it easier for your team to manage those requests and interface with requesters to provide assistance. It works like using basic email services (i.e, Gmail, Outlook, etc) but has additional features to make supporting customers easier.
Shared inbox - Common view for all teammates
Knowledge base - Self service centre for customers
Triggers - Set up actions for specific events
Internal notes - Private comments for agents
Collision detection - For multiple agents on same ticket
Customer portal - Web view for managing tickets
Start your trial now
Manage your support email, organize your help desk, and improve your customer experience.
Start your trial now
Manage your support email, organize your help desk, and improve your customer experience.